Manage a Gift Card

In this document, you’ll learn about managing gift cards, including how to create, edit, and delete them.

Create Gift Card

Info

You can only create one gift card per store.

Click on Gift Cards in the sidebar menu. If you don’t have any gift cards you should see a prompt to create your first gift card.

To create a Gift Card:

1. Click on Create Gift Card.
2. In the new pop-up that opens:
   • Enter a name for the gift card
   • You can optionally enter a description and a thumbnail.
   • Click on Add Denomination. You must at least add one denomination
     • For each denomination, choose the currency and amount.
     • If you want to delete a denomination, you can click the icon.
3. Once you’re done, click the "Create & Publish" button.

Tip

If you want to add more than one currency value for a denomination, you can do that when you edit a denomination.

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Edit Gift Card

To edit a Gift Card:

1. Go to the Gift Cards page from the sidebar menu.
2. Next to the main gift card, click on the icon.
3. Choose Edit from the dropdown.

This opens a page with the Gift Card's details.

Edit Gift Card Information

To edit the gift card's information:

1. Click on the icon at the top right of the first section.
2. Click on "Edit General Information" from the dropdown.
3. In the pop-up that opens, you can edit the gift card's general information such as name or handle. You can also organize the gift card into a product type or product collection, or add product tags. In addition, you can specify if the gift card is Discountable.
4. Once you're done, click on the Save button.

Info

The handle is the URL used on the storefront to view the Gift Card.

Add a Denomination

To add a denomination:

1. In the Denominations section, click on the icon at the top right.
2. Click on "Add Denomination" from the dropdown.
3. In the pop-up that opens:
   • Under default currency, enter the denomination's amount for the default store's currency.
   • The "Use value for all currencies?" field allows you to specify whether the amount entered for the default currency should be applied to all currencies. Toggling this one on will hide the "Other currencies" section.
   • Under the "Other currencies" section, which is only available if "Use value for all currencies?" is disabled, you can enter the amount for each currency in your store.
   • Under the Metadata section, you can attach custom data to the denomination in key-value pairs. This is mainly useful for technical teams and developers.
4. Once you’re done, click the "Save and close" button.

Edit a Denomination

To edit a denomination:

1. In the Denominations section, find the denomination you want to edit.
2. Click on the icon at the right side of the denomination's row.
3. Click on Edit from the dropdown.
4. This opens a pop-up to edit the denomination. This form is similar to the Add Denomination form. You can edit the amount for the default currency. You can also specify or edit the amount for other currencies if the "Use value for all currencies?" field is disabled, and you can add Metadata fields.
5. Once you’re done, click on the "Save and close" button.

Delete a Denomination

Warning

If you delete a denomination, customers won’t be able to find it in the storefront, purchase it, or use it.

To delete a denomination:

1. In the Denominations section, find the denomination you want to delete.
2. Click on the icon at the right side of the denomination's row.
3. Click on Delete from the dropdown.
4. Confirm deleting the denomination by clicking the “Yes, confirm button in the pop-up.

Change Thumbnail Image

To change the thumbnail image:

1. Go to the Thumbnail section.
2. If you have an existing thumbnail image, you can click the Edit button to change it. Otherwise, you can click the Upload button to add a thumbnail image.
3. In the pop-up that opens, either click on the dotted box to upload an image or drag your image from your computer.
4. Once you're done, click the "Save and close" button.

Note

If you face any errors or difficulties while uploading an image, please contact your technical support team as this could be an issue in the storage integration used.

Delete Thumbnail Image

To delete the thumbnail image:

1. Go to the Thumbnail section.
2. Click on the icon.
3. Click on the button again to confirm the deletion.

Add Images

Info

You can add up to ten images for a Gift Card.

To add images to the Gift Card:

1. Go to the Media section.
2. Click on the Edit Media button.
3. In the pop-up that opens, either click on the dotted box to upload an image or drag your image from your computer.
4. Once you're done, click the "Save and close" button.

Note

If you face any errors or difficulties while uploading an image, please contact your technical support team as this could be an issue in the storage integration used.

Delete Gift Card Image

Warning

If you delete an image, you won’t be able to restore it.

To delete a gift card image:

1. Go to the Images section.
2. Click on the Edit Media button.
3. In the pop-up, find the image you want to delete from the existing images.
4. Click on the icon at the right side of the image.
5. Choose Delete from the dropdown.
6. Once you're done, click the "Save and close" button.

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Unpublish Gift Card

Warning

Unpublishing a gift card prevents customers from seeing the gift card in the storefront, purchasing it, or using it.

On Gift Cards Page

1. Click on the icon at the top right of the main gift card.
2. Choose Unpublish from the dropdown.

On Edit Gift Card Page

1. In the first section, you'll find the status of the gift card with a icon if it’s published or a icon if it’s a draft.
2. Click on the status, and a dropdown will show to toggle the status. For example, if the status of the gift card is Published, the dropdown will show a Draft status.
3. Choose the status in the dropdown, and the status of the gift card will change.

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Publish Gift Card

Note

Publishing a gift card allows customers to see the gift card on the storefront, purchase it, and use it.

On Gift Cards Page

1. Click on the icon at the top right of the main gift card.
2. Choose Publish.

On Edit Gift Card Page

1. In the first section, you'll find the status of the gift card with a icon if it’s published or a icon if it’s a draft.
2. Click on the status, and a dropdown will show to toggle the status. For example, if the status of the gift card is Published, the dropdown will show a Draft status.
3. Choose the status in the dropdown, and the status of the gift card will change.

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Delete Gift Card

Warning

If you delete a gift card, you can’t restore it or its settings. Customers also can’t use the gift card if they had previously purchased it.

To delete a gift card:

1. Go to the Gift Cards page from the sidebar menu.
2. Click on the icon next to the main gift card.
3. Choose Delete from the dropdown.
4. Confirm deleting the gift card by clicking the “Yes, delete” button in the pop-up.